WE'RE HERE TO HELP

ORDERS

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

We recommend creating an account and/or logging in before proceeding to checkout. Otherwise, it is possible to check out as a guest.

DO I NEED TO SIGN IN TO SEE MY ORDER DETAILS?

Yes. If you want to see your orders, you should sign in to the site and go to your account.
You should see your orders under the ‘My orders’ section.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Yes. For more information, please visit our Privacy Policy section.

How do I cancel my order?

You cannot cancel your order yourself, but we can of course help you.
The order can only be canceled before it has shipped and before our warehouse has started working on the order. After that, we cannot guarantee a cancelation.
If the order has shipped, you will receive a shipping confirmation email. If you want to request a cancelation after the order has shipped, you must request a return.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

No. The shipping address cannot be modified after the order has shipped.
If you have any questions, please contact us at support@domrebel.com

SHIPPING AND DELIVERY

I’ve added the incorrect shipping address, how can I change it?

If your order hasn’t been shipped yet and you would like to modify your delivery address, please contact us at support@domrebel.com and we will help you.

From where do you ship?

We ship from Montreal, Canada.

ACCORDING TO THE TRACKING SERVICE, MY PACKAGE WAS DELIVERED BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?

Please contact us at support@domrebel.com

ARE DUTIES AND TAXES INCLUDED IN THE SHIPPING COSTS?

We offer DDU (Delivery Duties Unpaid). Some countries may be subject to customs fees, import fees and taxes. These are the sole responsibility of the client and will not be reimbursed.

HOW DO I TRACK MY ORDER?

Once your order has been shipped from our warehouse, you will receive a shipment confirmation email with your tracking number. You can also track your order by entering your tracking number on the carrier's website.

WHAT ARE THE DELIVERY COSTS?

We offer Free Shipping on all orders over 100 USD to Canada and Continental USA, as well as Free Shipping on all international orders over 250 USD except to Russia.

If your order’s value is lower, you would be given the delivery rate at checkout.

For more information, please visit our Shipping Policy section.

Where does DOMREBEL deliver?

We ship worldwide except Russia.

Can I ship my order to a post office, APO, FPO address?

Unfortunately, we cannot ship to P.O. boxes, APO, FPO or freight forwarding addresses.

CAN I PICK UP MY ORDER IN STORE?

Unfortunately, pick-ups in our office are not AVAILABLE.

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • CREDIT CARDS (WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, Discover, DINERS Club, Shop Pay, Apple Pay, Google Pay, Bancontact and Ideal)
  • PAYPAL
  • Sezzle

WHY HAS MY PAYMENT BEEN REFUSED?

If a transaction fails after autHorizing the funds, they will still be reserved in your bank account. Although they have not been debited, they may appear to have been collected.

Please, note that this pending transaction can last up to 30 working days, depending on banks and credit providers.

The reasons for payment failure may be:

  • THE CARD LIMIT HAS BEEN REACHED
  • THE CARD INFORMATION ENTERED IS WRONG
  • THE CARD REACHED THE MAXIMUM NUMBER OF CHARGES ALLOWED IN A PERIOD
  • THE BILLING ADDRESS DOES NOT MATCH WITH THE CARDHOLDER DETAILS
  • THE CARD DOES NOT ALLOW INTERNATIONAL TRANSACTIONS
  • THE CARD DOES NOT ALLOW ONLINE TRANSACTIONS
  • DEPENDING ON THE COUNTRY IN WHICH YOU ARE LOCATED YOU MIGHT HAVE TO CALL YOUR BANK TO AUTHORIZE YOUR CREDIT CARD FOR ONLINE, CROSS-BORDER OR OVERSEAS TRANSACTIONS
  • The bank has cancelled the purchase due to fraud risk

WHICH CURRENCIES CAN I SHOP IN?

YOU CAN CHECK OUT IN USD, CAD, EUR AND GBP. REFUNDS WILL BE INVOICED In USD.

WILL THERE BE ANY ADDITIONAL COSTS TO MY ORDER?

We offer DDU (Delivery Duties Unpaid). Some countries may be subject to customs fees, import fees and taxes. These are the sole responsibility of the client and will not be reimbursed.

RETURNS AND EXCHANGES

HOW TO RETURN OR EXCHANGE AN ITEM?

OUR RETURN POLICY IS APPLICABLE WITHIN 30 DAYS OF YOUR PURCHASE. AFTER 30 DAYS OF YOUR PURCHASE, WE UNFORTUNATELY CANNOT OFFER YOU A REFUND, EXCHANGE OR STORE CREDIT.

TO BE ELIGIBLE FOR A RETURN OR EXCHANGE, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

TO COMPLETE YOUR RETURN, YOU MUST ACCESS OUR RETURNS PORTAL.

YOU CAN SEE OUR FULL RETURN POLICY HERE.

CAN I MAKE AN EXCHANGE FOR A MORE EXPENSIVE ITEM?

If you would like to exchange your order for a more expensive item, you would receive an invoice for the price difference. As soon as it is paid, your exchange order will be shipped.

WILL I BE REFUNDED THE TOTAL AMOUNT OF MY ORDER?

When you return all the items in your order, we will refund you in full. Exchanges remain free of charge.

When can I expect my refund?

ONCE WE ISSUE YOUR REFUND, THE DURATION OF TIME FOR IT TO BE PROCESSED WILL DEPEND ON YOUR BANK. IN GENERAL, YOU CAN EXPECT TO SEE YOUR REFUND WITHIN 14 BUSINESS DAYS.

I RECEIVED A FAULTY PRODUCT, WHAT SHOULD I DO?

If you have an issue with your order, please contact us at support@domrebel.com
We will help you manage the shipment back to us, and make sure a new item is sent to you. Please do not send anything back to us without our knowledge and confirmation.

CAN I EXCHANGE MY ONLINE PURCHASE AT THE DOMREBEL OFFICE?

UNFORTUNATELY, WE DON'T ACCEPT RETURNS OR EXCHANGES AT OUR OFFICE.

CUSTOMER SERVICE

HOW CAN I CONTACT CUSTOMER SERVICE?

You can contact us by mail or by phone:

support@domrebel.com

PHONE: +1 (514) 690-2588

TOLL FREE: +1 (855) 690-2588

WILL MY FAVORITE PIECES FROM DOMREBEL BE RESTOCKED?

We will add items to the web shop as soon as they come back in stock. If an item is sold out in your size, you can sign up to be notified once we have it in stock again.

WHAT SIZE SHOULD I ORDER?

You can check the size guide for each product right underneath the available size options.

HOW DO I TAKE CARE OF MY PRODUCT?

All of our items come with a care label. We strongly recommend following these instructions.

I CAN’T FIND A CERTAIN ITEM IN YOUR WEB SHOP, IS THERE ANY CHANCE I MAY FIND IT ELSEWHERE?

You can find DOMREBEL at several stores around the world. You can check our Stockists page to find our clothes at your nearest store.

I’ve received an e-mail from NO FRAUD, what should I do?

NoFraud is a third party fraud detection service that ensures there is no fraudulent activity associated with any of our orders.

If you received an e-mail from No Fraud, it means that your order was flagged. Our team will assess the risk and contact you.

To avoid this, we recommend using PayPal as your payment method next time you place an order.

I NO LONGER WANT TO RECEIVE NEWSLETTERS, HOW DO I UNSUBSCRIBE?

At the bottom of each newsletter you receive from us there is a link to unsubscribe.

STILL HAVE QUESTIONS?