We recommend creating an account and/or logging in before proceeding to checkout. Otherwise, it is possible to check out as a guest.

Yes. If you want to see your orders, you should sign in to the site and go to your account.
You should see your orders under the ‘My orders’ section.

Yes. For more information, please visit our Privacy Policy section.

You cannot cancel your order yourself, but we can of course help you.
The order can only be canceled before it has shipped and before our warehouse has started working on the order. After that, we cannot guarantee a cancelation.
If the order has shipped, you will receive a shipping confirmation email. If you want to request a cancelation after the order has shipped, you must request a return.

No. The shipping address cannot be modified after the order has shipped.
If you have any questions, please contact us at support@domrebel.com

• CREDIT CARDS (WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, Discover, DINERS Club, Shop Pay, Apple Pay, Google Pay, Bancontact and Ideal)
• PAYPAL
• Sezzle

If a transaction fails after autHorizing the funds, they will still be reserved in your bank account. Although they have not been debited, they may appear to have been collected.

Please, note that this pending transaction can last up to 30 working days, depending on banks and credit providers.

The reasons for payment failure may be:

• THE CARD LIMIT HAS BEEN REACHED
• THE CARD INFORMATION ENTERED IS WRONG
• THE CARD REACHED THE MAXIMUM NUMBER OF CHARGES ALLOWED IN A PERIOD
• THE BILLING ADDRESS DOES NOT MATCH WITH THE CARDHOLDER DETAILS
• THE CARD DOES NOT ALLOW INTERNATIONAL TRANSACTIONS
• THE CARD DOES NOT ALLOW ONLINE TRANSACTIONS
• DEPENDING ON THE COUNTRY IN WHICH YOU ARE LOCATED YOU MIGHT HAVE TO CALL YOUR BANK TO AUTHORIZE YOUR CREDIT CARD FOR ONLINE, CROSS-BORDER OR OVERSEAS TRANSACTIONS
• The bank has cancelled the purchase due to fraud risk

YOU CAN CHECK OUT IN USD, CAD, EUR AND GBP. REFUNDS WILL BE INVOICED In USD.

We offer DDU (Delivery Duties Unpaid). Some countries may be subject to customs fees, import fees and taxes. These are the sole responsibility of the client and will not be reimbursed.

OUR RETURN POLICY IS APPLICABLE WITHIN 30 DAYS OF YOUR PURCHASE. AFTER 30 DAYS OF YOUR PURCHASE, WE UNFORTUNATELY CANNOT OFFER YOU A REFUND, EXCHANGE OR STORE CREDIT.

TO BE ELIGIBLE FOR A RETURN OR EXCHANGE, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

TO COMPLETE YOUR RETURN, YOU MUST ACCESS OUR RETURNS PORTAL.

YOU CAN SEE OUR FULL RETURN POLICY HERE.

If you would like to exchange your order for a more expensive item, you would receive an invoice for the price difference. As soon as it is paid, your exchange order will be shipped.

When you return all the items in your order, we will refund you in full. Exchanges remain free of charge.

ONCE WE ISSUE YOUR REFUND, THE DURATION OF TIME FOR IT TO BE PROCESSED WILL DEPEND ON YOUR BANK. IN GENERAL, YOU CAN EXPECT TO SEE YOUR REFUND WITHIN 14 BUSINESS DAYS.

If you have an issue with your order, please contact us at support@domrebel.com
We will help you manage the shipment back to us, and make sure a new item is sent to you. Please do not send anything back to us without our knowledge and confirmation.

UNFORTUNATELY, WE DON'T ACCEPT RETURNS OR EXCHANGES AT OUR OFFICE.